>Managed Services Descriptions

Support • • •
NWT Data Center provides a comprehensive suite of services from Problem Resolution to expert Remote Hands service. Three tiers of technical support resolve even the most challenging system problems quickly and efficiently when a customer’s system fails or when critical thresholds are exceeded. Automatic notification and escalation alerts the NOC support staff and the customer. The support tiers provide 24x7 coverage with a front line Support Desk, on-site technicians, and systems experts in the central command center. NWT Data Center utilizes a powerful support tool for incident management, asset management, and change management, with access to comprehensive knowledge databases for diagnosing system problems.

Monitoring • • •
NWT Data Center offers a full range of monitoring services from simple pinging through customized scripts that monitor and report on all major system components including server hardware, software and network elements. The customer’s requirements dictate whether the system should simply check for availability, monitor for predefined thresholds, track performance or proactively launch recovery scripts in response to system warnings to prevent serious problems and assure maximum availability and reliability.

Web Portal • • •
The Web Portal gives customers all the information they need, from current systems status to historical performance trends, to intelligently manage their e-business systems from any location through secure links. Choose any degree of hands-on management, from view-only access to complete administrative control. The Portal also offers dynamic, real-time and static reporting, with custom graphs to expedite mission-critical decisions. The Web Portal Control option provides direct access into advanced system’s management tools to fully empower the systems administration staff.

Security • • •
NWT Data Center delivers a comprehensive, closed-loop security service comprised of three major components: Assessment, Security Device Management and Security Monitoring. Assessments can be conducted periodically to provide customers a complete understanding of the vulnerability of their networks and systems to attacks by malicious hackers. With Security Device Management, NWT Data Center’ customers can completely outsource the management of their firewalls, intrusion detection systems and VPNs for 24x7 device management.